FAQ

 

 

 

How can I order an Arrangement?

To order your arrangements, simply order online through our site, or email us at orders@creationsbynathalie.com. 

 

Can I order an arrangement if I live outside of South Florida?

At this time, only our Orchid Terrariums are available for shipping. All other arrangements are available for pickup or local delivery in the South Florida area (Miami-Dade and Broward Counties only).

 

How long will it take for my arrangement to be created?

Depends on the arrangement. Our goal is to provide the highest quality and freshest product possible. We typically require 1-2 days’ notice to design your arrangement. Some larger more complex arrangements may require up to 7 days to complete. During high volume times such as Holidays, Valentine's Day or Mother's Day, we require one-week advance orders. Same day deliveries are possible (excluding Holidays), please contact us for availability.

 

What is your delivery zone and cost?

We deliver to the Miami-Dade and Broward area via our courier service. Delivery fee is calculated based on delivery address. Please visit our “Shipping and Local Delivery” page in the main menu for additional details

 

How long will my arrangement last?

With the proper care, an Orchid Terrarium arrangement can last up to 30 days or longer, while succulents can last indefinitely with proper care and maintenance. Care instructions can be found on each product's individual page and are also included with each package.